Return and exchange policy

If you would like to return your purchase, please contact Mozie Bicycles to make arrangement. Mozie accepts returns of unused product for a full refund within 14 days of delivery. You can expect a refund within 7 to 14 working days after we have received your return.

Product should be returned in its original packaging, with all foam inserts/protective shipping materials in-tact. Customers are responsible for the return shipping costs unless the product is defective. Please be sure to follow the instructions on the return form when sending back items, it will enable us to quickly process the return. We do not offer direct exchanges. If you wish to exchange product, you will need to return the undesired product for a full refund and make your new purchase. Click here to print a return form.